Business and Sales Term Glossary
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Sales Development Representative

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Sales Development Representative, or SDR, is a sales role focused on qualifying inbound leads and generating outbound opportunities for account executives. SDRs conduct initial outreach, qualify prospect needs and fit, and schedule meetings for closers. This specialized role enables account executives to focus on advancing and closing deals while SDRs keep the pipeline full. Successful SDRs excel at research, personalization, persistent follow-up, and quickly identifying whether prospects warrant further investment of sales resources.

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Frequently Asked Questions

What does a Sales Development Representative do?

To be a successful Sales Development Representative (SDR), you need excellent communication skills to engage prospects effectively through calls, emails, and social media. Strong research abilities help you identify qualified leads and understand their pain points before reaching out. Resilience and perseverance are crucial, as you'll face rejection regularly and must maintain a positive attitude while continuously pursuing opportunities. Time management and organizational skills allow you to balance multiple prospects, follow-ups, and administrative tasks efficiently. Finally, active listening and problem-solving capabilities enable you to ask insightful questions, understand customer needs, and position your solution as the ideal answer to their challenges.

What skills are needed to be a successful SDR?

To be a successful Sales Development Representative (SDR), you need excellent communication skills to engage prospects effectively through calls, emails, and social media. Strong research abilities help you identify qualified leads and understand their pain points before reaching out. Resilience and perseverance are crucial, as you'll face rejection regularly and must maintain a positive attitude while continuously pursuing opportunities. Time management and organizational skills allow you to balance multiple prospects, follow-ups, and administrative tasks efficiently. Finally, active listening and problem-solving capabilities enable you to ask insightful questions, understand customer needs, and position your solution as the ideal answer to their challenges.

What is the difference between an SDR and an account executive?

An SDR (Sales Development Representative) focuses on prospecting, qualifying leads, and scheduling meetings, while an Account Executive closes deals and manages client relationships. SDRs handle initial outreach, cold calling, and identifying potential opportunities before passing qualified prospects to Account Executives. Account Executives take ownership of the sales process from demo to negotiation and final contract signing. This division allows SDRs to specialize in pipeline generation while Account Executives concentrate on converting opportunities into revenue. Think of SDRs as the farmers who cultivate the field, while Account Executives are the harvesters who bring in the crop.

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