Business and Sales Term Glossary
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Return on Investment (ROI)

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Return on Investment, or ROI, measures the profitability of an investment by comparing gains to costs. ROI is calculated by dividing net profit by investment cost, typically expressed as a percentage. In sales and marketing, ROI demonstrates whether campaigns, tools, or strategies generate sufficient returns to justify their costs. Understanding and articulating ROI is crucial for B2B sales professionals, as business buyers make decisions based on expected returns. Clear ROI calculations help justify purchases, secure budgets, and demonstrate the business value of solutions.

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Frequently Asked Questions

How do you calculate ROI in marketing?

A good ROI for a business typically ranges from 5-10% for established companies, while startups might target 30% or higher to attract investors. The "ideal" ROI varies significantly by industry, with technology companies often expecting higher returns than retail or manufacturing businesses. Generally, any ROI that exceeds your cost of capital (what you pay to fund your business) is considered positive, though you should benchmark against industry standards for context. For small businesses, experts often suggest aiming for at least 15-20% ROI on marketing campaigns specifically. Remember that consistent, sustainable ROI growth often matters more than occasional high returns, as it demonstrates long-term business viability.

What is a good ROI for a business?

A good ROI for a business typically ranges from 5-10% for established companies, while startups might target 30% or higher to attract investors. The "ideal" ROI varies significantly by industry, with technology companies often expecting higher returns than retail or manufacturing businesses. Generally, any ROI that exceeds your cost of capital (what you pay to fund your business) is considered positive, though you should benchmark against industry standards for context. For small businesses, experts often suggest aiming for at least 15-20% ROI on marketing campaigns specifically. Remember that consistent, sustainable ROI growth often matters more than occasional high returns, as it demonstrates long-term business viability.

What's the difference between ROI and ROAS?

ROI (Return on Investment) measures the profitability of an entire investment by comparing total profit to total cost, while ROAS (Return on Ad Spend) specifically measures the effectiveness of advertising campaigns by calculating revenue generated per dollar spent on ads. While ROI provides a holistic view of business profitability (e.g., "$10K investment yielded $15K profit, or 50% ROI"), ROAS offers a more granular metric focused solely on advertising performance (e.g., "our Google Ads campaign generated $7 for every $1 spent"). Marketing teams typically use ROAS for campaign optimization, whereas executives often rely on ROI for broader business decisions.

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